Delete your TrueSit account
Request deletion in the app or by email.
Request by email
Email an account deletion request
Send the request from your account email address to support@truesit.ai. Include your organization name and say that you want your TrueSit account and associated personal data deleted. You do not need to install the app or sign in. If you cannot access that email address, explain this so support can verify your identity another way. Never send your password or sign-in code.
Request in the app
- Open Me, then Settings, then Account.
- Choose Delete my account and confirm.
- A seven-day grace period starts. Signing in again during that period cancels the request.
If you are the organization's only administrator, transfer that role first or contact support for help closing the organization. Being the only administrator does not prevent you from contacting support to request deletion.
What is deleted and what may remain
After the grace period, the deletion process removes your account access and personal profile data, your stored voiceprint and your personal Mentor memory. You can also ask support to delete specific personal information without closing the whole account.
Recordings, transcripts, scores and reports created for an organization may remain under that organization's control, attributed to Former rep. Deleting your account does not automatically delete the organization's records. Ask that organization or contact support about deletion of those records. Organization retention settings and any applicable legal hold govern retained records.
The current draft retention schedule sets audio to 12 months and transcripts and reports to 24 months by default, with organization settings capped at 36 months. Backups may retain deleted data for up to 30 days. We explain any applicable retention exception when responding to a verified request.