A sit says Waiting on hours

Use this when a sit shows Waiting on hours instead of a score.

Your company's seats include a number of recording hours each month. When they are used up, recording still works and nothing is lost, but new sits wait to be transcribed and scored.

For reps and managers

1. Keep recording your sits as usual.
2. Tell your org admin that sits are waiting.
3. Waiting sits are processed on their own, oldest first, once there are hours again.

For org admins

1. You get one notification: "Recording hours used up".
2. In the sidebar under Settings, open Billing and seats and find Recording hours. It shows the hours used and how many sits are waiting.
3. To release waiting sits now, choose Add seat. The oldest sits are processed first.
4. Or wait for the new month: the hours reset and the waiting sits are processed, oldest first.

If it does not work

• Sits still wait after you added a seat: give it some time, then check Recording hours again.

Still stuck? Open Help and choose Talk to a person.