Pause a sit and handle calls

Use this to stop recording for a while, and to know what happens when a call or a quiet spell interrupts a sit.

1. To pause, tap Pause on the live screen or on your watch. The band shows Paused.
2. To go on, tap Resume, slide the bubble back to the center, or tap Resume on the watch.
3. When a phone call comes in, TrueSit marks the call in the transcript and starts recording again after it. Nothing before the call is lost.
4. If recording cannot start again on its own, the phone vibrates and shows Not recording. Tap Resume recording, or Sit is over if the visit has ended, or Snooze 5 min. The watch shows the same choices.
5. If nobody talks for a long stretch, the sit pauses itself and you get one quiet notification: "Paused. Nobody talking. Tap to resume." Tap it, or tap Resume. Your company sets how long the stretch is.
6. If a sit runs past your company's hour limit, it ends by itself, you get a "Sit ended after" notice, and it is processed as usual.

If it does not work

• Not recording says the app closed: open TrueSit and tap Resume recording. Avoid closing TrueSit from the app switcher during a sit.
• A low battery band shows: plug in if you can. The sit keeps recording.

Still stuck? Open Help and choose Talk to a person.