Use this when a sit you expect to read shows no transcript, no scorecard or no reason yet.
- Find the sit on Today, in the sit list or in Sits on the web, and read the chip on its row.
- Uploading: the phone has not sent the whole recording yet. See A sit did not upload.
- Processing: the recording has arrived and is being transcribed and scored. Come back to it later.
- Waiting on hours: your company's recording hours for the month are used up. See Waiting on hours.
- The sit says it could not be processed: choose Retry. If it fails again, ask for help.
- The transcript is there but has gaps: the phone may have been muffled. Run the Mic check pocket test to see how your phone hears the room.
If it does not work
- Recording stays on a sit that has ended: open the phone that recorded it and end the sit (see End a sit).
- When you ask for help, pick the sit, so the ticket carries its upload and processing state.
Still stuck? Open Help and choose Talk to a person.