Use this to find an answer fast, or reach a person when you need one.
- Open Help. On the web, it is in the account menu under your initials. On the phone, open Me and tap Help. On the TrueSit site, open the Help page.
- Type what you are trying to do. Matching help articles show first.
- If no article fits, choose Ask: the support assistant answers from the help articles and links the ones it used. Its answers are marked as written by AI.
- Still not solved, or you would rather talk to someone? Choose Talk to a person. This opens a ticket.
- If your question is about one sit, pick it. The ticket then carries that sit's upload and processing state, so you do not have to explain it.
- Help shows your ticket and its state, from new to resolved. Replies arrive there and by email.
The assistant's answers in Help come only from the help articles. They never read your sits, transcripts or recordings.
On the site, without signing in, you give your email so we can reply.
If it does not work
- You cannot find Help on the phone: update TrueSit to the latest version.
- No reply yet: your ticket's state shows in Help. Add to the ticket there instead of opening a new one.
Still stuck? Open Help and choose Talk to a person.